Shipping policy

Where do you ship?

We ship within Canada and to the US.

When will I receive my order?

Shipping is broken down into two steps:

Processing - This is where your order is prepared, packaged, and handed off to a carrier like Canada Post, UPS, etc.
Shipping - The actual delivery done by the carrier

For processing, please allow 1-3 business days if you have chosen Standard shipping or 1 business day for any non-Standard shipping options (excluding weekends and holidays) after which the order is handed over to one of our carriers.

The transit time for Standard shipping in Canada is 2 to 12 business days. Standard shipping is free. Xpresspost and Priority shipping is calculated based on weight and postal code. All calculated rates are shown on the checkout page.

Shipping type	Shipping time (business days)	Cost
Standard	2-12	FREE
Expedited	2-8	Based on weight and postal code
Xpresspost/Priority	2-4	Based on weight and postal code

Shipping to the contiguous US is free. Shipping times vary between states. See the table below for estimated times and cost for your state:

Shipping type	Shipping time (business days)	States	Cost
Standard	3-5	Connecticut Delaware Illinois Indiana Maine Maryland Massachusetts New Hampshire New Jersey New York Ohio Pennsylvania Rhode Island Vermont Wisconsin	FREE
Standard	5-11	All other states (except Alaska, Guam, Hawaii, Puerto Rico, and outlying islands)	FREE
Standard	5-11	Alaska, Guam, Hawaii, Puerto Rico, and outlying islands	Calculated based on weight and zip code

Can I please get a tracking number with my order?

Yes! We will provide you with a tracking number in an email as soon as your order ships. Please keep an eye on your spam and other folders if you do not see the email in your inbox.

I made a mistake! Can I change my order?

Please reach out to us as soon as possible after placing your order. We will always try our best to accommodate any changes but please be aware that once your order has been processed and shipped, we will no longer be able to make any changes.

Are there any other important points I should be aware of?

We urge all our customers to collect their order on time if it ends up at the post office. Otherwise, the order will be returned to us and sending it back to you will cost you shipping charges again. Let's try to keep the emissions from shipping and our carbon footprint low.

Also please be aware that we are unable to provide refunds if you refuse the shipment. If you are not satisfied with your order, we are more than happy to have you return it for a refund. For more information, please see our Refund Policy.